Shipping Policy

Most customers receive their order within 1 to 3 days, including processing time. You’ll receive a shipping confirmation with tracking details within 24 hours after placing your order.

Some items are shipped directly from trusted vendor partners. These partners help us offer more brands, products, and value that pet parents are looking for, while still enjoying the convenience and support of Heeipaw.

You can shop with confidence knowing that these items are still part of your Heeipaw order. Since these items are shipped separately, delivery times may vary slightly from standard Heeipaw orders. You’ll see an estimated delivery timeframe at checkout, and we’ll send tracking details as soon as your item has shipped.

If you have any questions about your order at any time, our Customer Care team is always here to assist you.