Shipping Policy

At Heeipaw, we're committed to delivering your order quickly, safely, and reliably. Please review our shipping policy before placing your order.

Shipping Fees

We offer the following shipping options:

• Free Standard Shipping on orders over $49 USD
• Standard Shipping: $5.99 USD
• Express Shipping: $12.99 USD 

Shipping fees are calculated automatically at checkout based on your delivery address and selected shipping method.

Order Processing & Delivery

All orders are typically processed, packed, and delivered within 3–7 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will begin processing on the next business day.

During holidays, promotional events, or periods of unusually high order volume, delivery may take slightly longer. We appreciate your patience and understanding.

Order Tracking

Once your order has been shipped, you'll receive a shipping confirmation email with your tracking number.

Please allow 24–48 hours for the tracking information to become available.

Multiple Shipments

To provide faster service, some orders may be shipped from different fulfillment centers.

If your order is shipped in multiple packages, you'll receive a separate tracking number for each shipment.

Customs & Duties

International orders may be subject to customs duties, taxes, or import fees required by your local government.

These charges are the responsibility of the customer unless otherwise stated.

Shipping Address

Please ensure your shipping address is complete and accurate before placing your order.

Heeipaw is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact our Customer Support team within 7 days of delivery.

We'll work with the shipping carrier to resolve the issue as quickly as possible.

Shipping Delays

While we do our best to deliver your order on time, delays may occur due to circumstances beyond our control, including:

• Severe weather
• Customs inspections
• Carrier delays
• Peak shipping seasons
• Public holidays
• Force majeure events

Thank you for your understanding and patience.

Contact Us

If you have any questions about shipping or your order, please contact us:

Email: support@heeipaw.com

Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

Response Time: Within 24 business hours.